Terms of Service

Last Updated: February 2026

SharedLicense.net Terms and Conditions

Last Updated: February 2026

1. General

SharedLicense.net provides licenses for server products including cPanel, DirectAdmin, CloudLinux, Imunify360, LiteSpeed, JetBackup, and related software. We operate as an independent entity. All licenses purchased through us, except for cPanel verified bundles and WHMCS full-feature licenses, will be verified through our systems.

2. License Purchases

Non-Refundable Policy: No licenses, credits, or funds added will be refunded. All services are non-refundable as payment is processed immediately upon order placement.

Legitimate Use Only: Licenses are restricted to lawful purposes only. We reserve the right to terminate services and pursue legal action for any misuse.

Shared Licensing Model: Our licenses operate on a shared licensing model, which is a legitimate practice where a single license is used across multiple servers. You will receive official updates from software vendors.

3. License Verification

For cPanel Verified Bundles, your license will be verified on the official cPanel verification site (verify.cpanel.net). We may require temporary SSH access for proper configuration.

4. Support

Support is provided only for purchased licenses. We do not provide support for unsupported operating systems or other server-related issues unless you have purchased our server management services.

Supported OS: AlmaLinux 8.9 (recommended), Rocky Linux. Unsupported: CentOS 7, Ubuntu 20/22, AlmaLinux 9.5, RedHat, Debian.

Response times range from 2 to 48 working hours depending on request volume and complexity.

5. Termination of Services

We reserve the right to terminate services without prior notification if there is a breach of these terms. Customers are responsible for maintaining their own backups.

6. Late Fees

A 10% late fee applies to overdue services. No exemptions will be made once the fee has been assessed.

7. Account Management

We do not manage customer servers unless server management services have been purchased separately.

8. License Installation

License installation commands are available in your Client Area after purchase. You may execute them yourself or grant us temporary root SSH access for installation assistance at no additional charge.

9. Transition to Official Licenses

You may transition from a shared license to an official individual license at any time using a simple one-command process without data loss.

10. Confidentiality

Customer information is never shared or sold to third parties.

11. Cancellation Process

Cancellations must be submitted through your Client Area via the Services section. WhatsApp and Live Chat cancellation requests are not accepted to ensure security and proper authorization.

12. Contact

For support inquiries, please use our ticket system or contact us via Skype for technical issues and WhatsApp for billing questions.

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